Pinecrest Utilities
- Who
- Regional electric utility, 2.1 million meters
- Deployment
- On-premises, two control centers
- Time to production
- 10 weeks
The problem
Control-room operators spent hours of every shift reading alarm logs and work orders across five systems. The security team would not let operational data leave the utility's network, which ruled out every hosted AI service they evaluated.
What was deployed
Gammaxon Workbench on two on-premises clusters, one per control center, with an alarm-summarization model tuned on the utility's own history. Our engineers worked in the control room for ten weeks and trained the utility's team to operate it.
Result: alarm triage time down 41% in the first quarter, with no operational data leaving the utility's network.